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Slay the Secret Shop

Slay the Secret Shop

Friday, November 17, 2023
9:00 AM - 12:00 PM (EST)
73 Seats Remaining

Event Details


It’s time to crack the code for the perfect shop score! We’ll be taking a closer look at the most common shop report questions to understand what it takes to ace your next mystery shop. During this session, we’ll focus of a strategic approach to leasing to get credit for even the most subjective questions on the report. We’ll cover the following sections:

  • The Greeting
  • Identifying Needs
  • The Demonstration
  • Closing the Sale
  • Overall Experience

We’ve all heard the saying, “you only get one chance to make a first impression,” right? Well, this is your chance to make an impression that gives you an edge over the competition.

For More Information:

Holli Noel-Depold
Holli Noel-Depold
FAA Leadership Lyceum Graduate Executive Director SWFAA (239)849-6176